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HP 6710b XP driver issues

 
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HP 6710b XP driver issues, GODS I HATE HP

Thorian
25 Jul, 2007 - 10:28 AM
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Well this will let you know what I am working on and will function as a point of refrence for any other IT people stuck putting XP on one of theese laptops.

Once again HP says they dont support this laptop with Xp However they provide semi working drivers.

Biggest problems with it is the Audio drivers they will not install. There is a component that is refrenced in Microsoft Knowledge Base Article 888111. FOr the HDA audio driver. apparently the HP driver requests this patch before you can install the driver. well I installed the patch from both HP and Intel since you cannot get it from microsoft directly.

The audio driver will not install as it says that the HDA driver is not found.

USB devices will not install or configure. even though the drivers for the chipset have been installed along with SP2

So no mouse or Ipod Docking.

there is a PCI device that I cannot find a driver to install. basically i installed every driver and piece of software on the HP download section for this laptop and it and several other devices are non functional. My guess is that if I can get the other devices to install my USB and audio problms will be fixed.


Ill let yall know what I find oh and BTW if you actually know the answers to this problem please let me know.


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artsaber
RE: HP 6710b XP Driver Issues
30 Jul, 2007 - 02:22 PM
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Your modem will not work and you have at least 1 PCI device and 2 other unknown devices, etc. Here is the magical key to your problem... You need to download and install a Windows XP Universal Audio updater or also known as "sp32395.exe". Once you install this most of your problems will magicall fix themselves. Your sound card and modem is dependant upon this file. Also, you may wanna install your HP Quick Launch button driver, that is another item commonly missed. I am down to 1 unknown device that is annoying the heck outta me... but I hope this helps. I found your post because I was looking for the solution too. I discovered the fix, so I thought I would pass it along.
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Thorian
RE: HP 6710b XP Driver Issues
2 Aug, 2007 - 01:40 PM
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Ok so this is what I did. I blew away the laptop again and started with a fresh Unpatched XP pro SP2 site license edition. I then installed every driver that HP had, in numerical order starting with the lowest numbered executables working my way up to the higher ones, rebooting as necessary. After all of those drivers had been loaded I connected to the internet and Updated the 2 remaining unknown devices. 1 of the 2 missing device drivers detected as being a HP disk sensor. After that I stuck in the vista driver DVD and selected the following drivers and applications

HP 3D Drive Guard
Ricoh853803
INtervideo WinDVD player
Lightscribe Host Software
Sun Java
Roxio Creator Basic 9
Roxio Drag to disc 9

After that the other missing device driver disappeared and the laptop is functioning as expected.
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artsaber
RE: HP 6710b XP Driver Issues
6 Aug, 2007 - 12:56 PM
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Last missing device found out.... along with all the above I posted I still had 1 additional device not recognized. It is actually the TPM module for use with HP's Protect Tools security suite. The TPM module will not install separately, you must install the Protect Tools security suite and it will automaticall install the TPM and initialize the fingerprint reader to work immediately.


Hope this helps... all of our devices are working, so I will begin to prepare an image.

Good Luck!!!
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Thorian
RE: HP 6710b XP Driver Issues
6 Aug, 2007 - 01:34 PM
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Yeah I did the same thing got the base load of drivers and imaged it. Now I'm going to build a Field Load and image that. Thanks for the info.
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Cado
RE: HP 6710b XP Driver Issues
12 Aug, 2007 - 10:17 AM
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I just bought an HP 6710b laptop, it originally came with windows vista preinstalled, really bad OS, nothing works on it.
I took some advice from this page and some other one on how to install xp on it, basically the trick was to disable the SATA mode on the BIOS set up screen.
The rest, was just to simply download and install every single driver there is for this model on the HP driveres download page and every single windows update and everything works fine, no unknown devices at all.

Cheers.
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computergrad
RE: HP 6710b XP Driver Issues
27 Aug, 2007 - 06:03 AM
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Cado,

Where exactly in the BIOS did you go to trick it into not accepting SATA Drive. I wanted to load XP pro onto my machien and have the drivers I neeed, but want to make sure I do the SATA disable correctly.

Thanks for yoru help!
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kyf
RE: HP 6710b XP Driver Issues
29 Aug, 2007 - 07:27 AM
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QUOTE(artsaber @ 6 Aug, 2007 - 01:56 PM) *

Last missing device found out.... along with all the above I posted I still had 1 additional device not recognized. It is actually the TPM module for use with HP's Protect Tools security suite. The TPM module will not install separately, you must install the Protect Tools security suite and it will automaticall install the TPM and initialize the fingerprint reader to work immediately.


Hope this helps... all of our devices are working, so I will begin to prepare an image.

Good Luck!!!



The fix above posted by ArtSaber is correct for everyone struggling to install there unknown device IFA0102.

Cheers you legend!

This post has been edited by kyf: 29 Aug, 2007 - 07:29 AM
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signup@chcincnet.com
RE: HP 6710b XP Driver Issues
2 Sep, 2007 - 10:01 AM
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QUOTE(Cado @ 12 Aug, 2007 - 11:17 AM) *

I just bought an HP 6710b laptop, it originally came with windows vista preinstalled, really bad OS, nothing works on it.
I took some advice from this page and some other one on how to install xp on it, basically the trick was to disable the SATA mode on the BIOS set up screen.
The rest, was just to simply download and install every single driver there is for this model on the HP driveres download page and every single windows update and everything works fine, no unknown devices at all.

Cheers.


I just downgraded one myself. You don't necessarily have to disable the SATA mode. You can use the Intel SATA AHCI Controller Driver (SP36131) with a USB key if you want to maintain SATA mode.
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mehnihma
RE: HP 6710b XP Driver Issues
13 Oct, 2007 - 10:07 AM
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QUOTE(signup@chcincnet.com @ 2 Sep, 2007 - 11:01 AM) *

QUOTE(Cado @ 12 Aug, 2007 - 11:17 AM) *

I just bought an HP 6710b laptop, it originally came with windows vista preinstalled, really bad OS, nothing works on it.
I took some advice from this page and some other one on how to install xp on it, basically the trick was to disable the SATA mode on the BIOS set up screen.
The rest, was just to simply download and install every single driver there is for this model on the HP driveres download page and every single windows update and everything works fine, no unknown devices at all.

Cheers.


I just downgraded one myself. You don't necessarily have to disable the SATA mode. You can use the Intel SATA AHCI Controller Driver (SP36131) with a USB key if you want to maintain SATA mode.



can you please explan me how to put on USB ?
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Thorian
RE: HP 6710b XP Driver Issues
15 Oct, 2007 - 06:44 AM
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Well if I understand his explanation correctly he just copied the drivers to a Thumbdrive that just plugs into a USB port on the laptop.

The SATA mode switch is in the bios. we already deployed the 6710b that we had so I unfortunately cant give you a step by step on changing the bios switch.
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