email filtering issue?

new website but unable to get email

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6 Replies - 4736 Views - Last Post: 17 June 2005 - 04:41 PM Rate Topic: -----

#1 hconnor  Icon User is offline

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email filtering issue?

Posted 11 June 2005 - 06:40 AM

facts: new website which works great, but the email doesn't end up in the email inbox. i have a form on the site which is supposed to send all queries to info@tampadetox.com. but neither test data nor a simple email query to the same box from hotmail actually ends up in the inbox.

the site has spam assassin which i suppose could be the problem. but how does one filter email while allowing future clients to get through?

all suggests welcome!

tampa detox

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#2 Amadeus  Icon User is offline

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Re: email filtering issue?

Posted 11 June 2005 - 07:18 AM

First, I'd check the settings on your spam filter, and see if something there is stopping mail from getting through (send from a variety of email addresses just to make sure). Secondly, disable the spamassassin, and see if mail gets through...it's also possible that your host does not have your site or their server configured to send email...

So niether email from an external source (sent from hotmail) or using the form is getting through? Is the mail ending up in another folder besides the inbox?
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#3 hconnor  Icon User is offline

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Re: email filtering issue?

Posted 11 June 2005 - 09:51 AM

i tested the spam assassin by using the internal testing tool provided on cpanel, the one where the default form shows the test@localhost and you change the from and to sections. this is what came back.

Filter Trace



Filter Trace Results:

Return-path copied from sender
Sender = tampade@titan.servicehost.us
Recipient = tampade@titan.servicehost.us
Testing Exim filter file "/etc/vfilters/tampadetox.com"

Filtering did not set up a significant delivery.
Normal delivery will occur.


its odd to think that this really tests the spam filter, since the trace seems to go around in circles. does this mean the email is getting though, but ending up somewhere other than my inbox? i'm thinking 'no'.

i have an autoresponder set up and that is working, but the subject heading in my website inbox is mail delivery failed, returning message to sender. clearly i've set up the autoresponder incorrectly, if it sends a 'thanks for contacting us' message when i receive nothing in my in box.

any suggestions?
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#4 hconnor  Icon User is offline

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Re: email filtering issue?

Posted 11 June 2005 - 09:56 AM

this is a copy of a returned email a couple of days ago.

Date: 6/09/2005 14:37:00 -0400
From: Mail Delivery System <Mailer-Daemon@titan.servicehost.us>
To: tampade@titan.servicehost.us
Subject: Mail delivery failed: returning message to sender All headers
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

nobody@titan.servicehost.us
Permission denied:
failed to create directories for //mail: Permission denied:
retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

Return-path: <tampade@titan.servicehost.us>
Received: from tampade by titan.servicehost.us with local (Exim 4.50)
id 1DgRtj-0000Mj-Qj
for nobody@titan.servicehost.us; Thu, 09 Jun 2005 14:36:59 -0400
To: Nobody <nobody@titan.servicehost.us>
X-Autorespond: Tampa Detox Contact
X-Loop: Nobody <nobody@titan.servicehost.us>
From: "Your friends at Tampa Detox" <info@tampadetox.com>
Content-type: text/html; charset=us-ascii
Subject: Re: contact
Message-Id: <E1DgRtj-0000Mj-Qj@titan.servicehost.us>
Date: Thu, 09 Jun 2005 14:36:59 -0400

Thanks for contacting us! We'll try to get back with you as soon as possible. Please keep in mind that it can take up to 24 hrs to receive a response. Thanks again.

The Staff at Tampa Detox





does this mean i have to set up special directories for email myself?
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#5 skyhawk133  Icon User is offline

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Re: email filtering issue?

Posted 11 June 2005 - 10:45 AM

Quote

failed to create directories for //mail: Permission denied:
retry timeout exceeded


The permissions on the mail folder are not set right... either on purpose, or accident. You'll probably need to contact the web host. Is this a free host?
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#6 hconnor  Icon User is offline

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Re: email filtering issue?

Posted 11 June 2005 - 04:27 PM

not free. its telnap. i guess contact them. are they the only ones who can set up the permissions? thanks.
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#7 hconnor  Icon User is offline

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Re: email filtering issue?

Posted 17 June 2005 - 04:41 PM

thanks for the help guys. contacted the host and even though it looked like the account was set up correctly, it wasn't. problem resolved. appreciate it.
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