I have been in an ongoing battle with my department secretary for the better part of a week now.
We have a WYSIWYG editor back-end for our company intranet site. She has permissions to edit our specific department's portion of said intranet site.
Last Friday, she sent me an email stating that:
(1) the page title displayed in her file tree was showing the "old" department name instead of the "new" department name (the department name was changed before I started here.. so it's been incorrect for a minimum of two years now and she's never mentioned it before)
(2) she's been trying to create a page called "Forms" to display all the printable forms our department uses on a regular basis. She says she created it, lost it, found it, deleted it, created it again, and subsequently lost it again. She wanted me to find it and delete it so she could create it a third time.
I pulled up the directory listing - there were TWO files called "Forms" (more specifically "Forms" and "Forms2"). I opened the files to check the contents. "Forms2" was empty, so I deleted it. "Forms", however, contained our departmental list of policies and procedures. I emailed her to explain this. She insisted I delete the "Forms" file so she could recreate it.
Not being a complete idiot, I first saved a backup copy of the file and proceeded to delete it from the server as requested.
Not two minutes later, I get a frantic email crying "Something's wrong! My policies and procedures page worked fine yesterday! And now it's not showing up at all! What did you do to all my work??"
I replied, "I deleted it, just like you asked. The policies and procedures page was a file called "Forms". You asked for "Forms" to be deleted, I explained to you in a previous email that the file was in use, but you insisted, so I complied. However, in anticipation of this exact moment, I saved a back-up copy of the "Forms" file. I will restore it to the server and your policies and procedures page will magically reappear."
Her response: "The policies and procedures page is working fine now, but I'm having the same problem I had in the beginning where I can't create a forms page! What are you doing wrong?!"
Dear Secret Satan, I know the shipping fees would be a nightmare, but I'd really love a cement block for Christmas. I want to keep it on my desk to smack my head on when the dumb attacks. Thank you.
This post has been edited by BenignDesign: 07 December 2011 - 10:39 AM