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A great trove of self diagnosing nuggets!
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[...]calling to get warranty support can be one of the most frustrating aspects of the job. [...]
Learning how to expedite this process is a vital part of any technologist’s skill set. So, drawing upon years of sad practice, we’ve put together a master guide to troubleshooting for PCs, Macs, phones, and tablets in a way that should minimize the amount of time you spend on the phone with support people who are always going to start by asking you whether your broken hardware is plugged in.
Learning how to expedite this process is a vital part of any technologist’s skill set. So, drawing upon years of sad practice, we’ve put together a master guide to troubleshooting for PCs, Macs, phones, and tablets in a way that should minimize the amount of time you spend on the phone with support people who are always going to start by asking you whether your broken hardware is plugged in.
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