Network adapter driver crashing? Or something else?

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#1 Mylo  Icon User is offline

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Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 07:28 AM

Ok, I am using a wireless adapter (DWA-125) which works fine while it's working. However, quite frequently (more so during heavy downloads), the device will cease to work. To get it working again, I have to restart the computer (by holding down the power button, since windows will no longer shutdown normally after the problem occurs, it just stays on the windows is shutting down screen).

Other effects after device stops working:

Enabling/Disabling device in device manager will crash the device manager.

Network and sharing center also crashes.

If you end explorer.exe after the problem, and then start the process again. The start menu buttons will not work.

Devices say Connected/Limited connectivity.

----

To try and help reduce the impact of the problem, I tried using 2 of the same adapter at once, this seemed to prolong the period between the problems.

Absolutely nothing I try to try get the device to work again after it stops working works. Restarting is the only option.

When trying to reinstall drivers from disc, the program will say that it cannot find a network adapter plugged in. This also happens when the device is actually working.

Does this sound like a crashing driver? or some other issue? As you can imagine it is very annoying. I am using Windows 7

Thanks.

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#2 no2pencil  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 07:30 AM

View PostMylo, on 20 September 2012 - 10:28 AM, said:

Does this sound like a crashing driver?

Rather than make assumptions, check the Windows event logging. That is what it's there for.

Topic moved to Software Support -> Windows.
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#3 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 08:15 AM

I had checked event viewer previously, but I cannot seem to find anything related (and still can not), other than the kernal-power ones from having to power off the computer.

This post has been edited by Mylo: 20 September 2012 - 08:15 AM

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#4 no2pencil  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 08:20 AM

If you boot the PC in safe-mode with Networking, do the problems continue to occur?
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#5 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 08:26 AM

I'll give that a go now and edit this post with the results. It could take between a few minutes and a few hours.
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#6 no2pencil  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 08:28 AM

My initial suspicion is malicious software, as you list a few other OS related nuances, such as not able to power off, & explorer.exe faults.
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#7 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 09:14 AM

Being in safe mode, the same problem occurred with the same side effects, explorer.exe faults + not powering off.
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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 10:18 AM

You could always switch the card with another or use the card in another computer. If the problem follows the card then you know it's a fault card/chipset on the card. If the problem stays with the computer then you can use event viewer to narrow down the faulty hardware component or driver.
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#9 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 06:53 PM

Unfortunately I do not have another network card to test. Also I mentioned that I didn't find any related records in event viewer, but do you mean there is another utility inside it to track down the problem, I'm not very experienced with event viewer.
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Re: Network adapter driver crashing? Or something else?

Posted 20 September 2012 - 07:35 PM

Do you have another computer you can test the card in?

Try updating the nic driver or even rolling it back.
When the driver crashes the computer you'll need to note the time of the computer and then look for errors in the event viewer for that exact time.

Does the system ever BSOD? If so the blue screen will tell you the conflicting driver and the error code associated with it.
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#11 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 21 September 2012 - 03:31 AM

I do not have my other computer at the moment to test on.

I'll try rollback the driver.

I haven't noticed anything consistent with the times of shutdown, but I'll record it from now on.

There has only been one BSOD ever, I'm 95% it said 'driver_irql_not_less_or_equal', I don't have any details of the message though.

Unrelated: Why is it half the time I try to post, I get sent back to the forum index page instead?

UPDATE: Can't roll back driver, but I reinstalled driver. Had not noticed something which is why the installer couldn't find adapter. I had to take my previous adapter back for performance issues (DWA-131), and that is what I copied to the computer because it wouldn't work from the disc.

This post has been edited by Mylo: 21 September 2012 - 04:54 AM

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Re: Network adapter driver crashing? Or something else?

Posted 21 September 2012 - 05:24 AM

I usually never used discs anyways because they can usually be outdated. I get the most current drivers online from the manufacturer's website. keep us posted if you notice any more system errors.
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#13 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 21 September 2012 - 07:49 AM

Will do, there has been no issues since reinstalling drivers. Can't believe I didn't notice I was using the wrong installer over the few weeks, ah well =P The fun of computers.
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#14 Mylo  Icon User is offline

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Re: Network adapter driver crashing? Or something else?

Posted 21 September 2012 - 03:59 PM

After leaving the computer on overnight, it seems the problem has once again occurred. I tried to reinstall the drivers while it was like that, but the installer also stops working during the install process. It seems like anything related to the network will cease to respond in some way. I tried ending the process in task manager, but nothing happens... literally.

I think this issue is not going to be easy resolve, so I'm going to restore the computer to factory default. Normally I'd want to keep playing around with the problem, but I need to get stuck into android development and some other things. If the restore doesn't work, I guess I will just have to put up with. I should have my main computer back within a few days though hopefully.

Thanks for the attempts to help.
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Re: Network adapter driver crashing? Or something else?

Posted 21 September 2012 - 04:37 PM

Why not just purchase another nic? I know you can get pretty cheap ones these days.
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