3 Replies - 1788 Views - Last Post: 20 September 2012 - 12:00 PM

#1 phenem  Icon User is offline

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cPanel Redirection Issue

Posted 20 September 2012 - 07:54 AM

I'm having an issue getting redirection to work, I've tried every method that I know.

What I'm trying to do:

I have www.domainname.com, and subdomain.domainname.com.

I need to make subdomain.domainname.com redirect to subdomain.domainname.com, our client no longer uses the subdomain anymore.

I only have access to cPanel on the web host, I can't access any information on the registrar's side, and don't even know who the domain is registered with.

What I have done:

- In cPanel, it says that the document_root for the subdomain is in "public_html/subdomain/" directory, so I put a 301 Permanent Redirect rule in the .htaccess file of the subdomain/ directory_root. (and before anyone asks, yes, .htaccess is enabled and works, we are using it elsewhere on this site.)

*One other thing to note about this, the contents of the subdomain's directory root are not what show up when I browse to the page. So the reason for the .htaccess not working, I speculate that it is because the subdomain is not going to it's specified document_root.

- Next thing I tried: I set up cPanel's built-in redirection from the "Subdomains" section of cPanel. Unfortunately that did not work either.

- The last thing that I tried was: I set up a CNAME record in the DNS for subdomain.domainname.com to go to www.domainname.com

*One thing that I should note about this is that when I ping subdomain.domainname.com and www.domainname.com, I get two very different IP addresses returned.


I know that It would be easier for you to actually see what the problems are by visiting the actual domains, but in the interest of our client's privacy, I am unable to disclose the domains or IP addresses.

Thanks.

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Replies To: cPanel Redirection Issue

#2 Nullified  Icon User is offline

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Re: cPanel Redirection Issue

Posted 20 September 2012 - 10:22 AM

It seems as if the subdomain is being routed at the domain registrar. try doing a whois of the subdomain to very the IP that it is pointed to.
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#3 phenem  Icon User is offline

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Re: cPanel Redirection Issue

Posted 20 September 2012 - 11:04 AM

That's what I was thinking, unfortunately, running a whois on the subdomain returns no results. I tried a could of different whois databases.
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#4 Nullified  Icon User is offline

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Re: cPanel Redirection Issue

Posted 20 September 2012 - 12:00 PM

mind if I take a look? you can pm it to me.
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