Funny Customer Stories

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69 Replies - 4781 Views - Last Post: 18 July 2014 - 03:48 AM

#16 astonecipher  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 10:28 AM

Or several drinks of the strong variety! I have dealt with my share of PITA clients/ customers, in a lot of regards my work speaks for itself, but I am always cognizant of what I am saying and how I say it. One really pissed of client can ruin an otherwise stellar reputation.
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#17 no2pencil  Icon User is online

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Re: Funny Customer Stories

Posted 14 July 2014 - 10:30 AM

View PostNtwiles, on 14 July 2014 - 01:23 PM, said:

So I'm going to continue to discretely poke gentle fun at my patrons when the need arises and not feel bad about it.


Except that you specifically called them 'too dumb to function' right next to a photo of your face.

I'm certainly one to tell a good story, especially on the irc channel. But it's the situation that I focus on, not the ignorance of the customer. & certainly not with my photo attached.

Yet another situation where this negativity might be great on a Reddit post (as also pointed out by others here), but I don't think it's a good topic or situation.

But again, that's just my opinion. Feel free to bash those that push your business. By all means.

& just to note, I thought that I had read somewhere that Microcenter was just purchased. But I'm having trouble re-finding the article.
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#18 jon.kiparsky  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 10:43 AM

For the record, I was the one who mentioned microcenter and I have no reason to suppose that's where Ntwiles works. And of course I expect that we'll hear no confirm or deny on that from him...
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#19 no2pencil  Icon User is online

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Re: Funny Customer Stories

Posted 14 July 2014 - 10:47 AM

& I didn't mean to suggest that he did work their either. Just noting that I don't think they are going bankrupt, as I seem to recall they were just bought out.
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#20 depricated  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 10:48 AM

Right. I just happen to know there's a Microcenter in his area so it's not out of the question. It could be RadioShack or a CB Wireless store...

Just got me on the track of how terrible Microcenter is at customer service.

This post has been edited by depricated: 14 July 2014 - 10:51 AM

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#21 jon.kiparsky  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 11:04 AM

View Postdepricated, on 14 July 2014 - 12:48 PM, said:

Right. I just happen to know there's a Microcenter in his area so it's not out of the question.



You're not helping, dep... :)

So I've never actually worked support but brain-dead customers are not limited to tech. When I was running the coffee shop, I explicitly gave the staff permission to 86 people for any reason, including extreme stupidity. They never used it, but they made great use of the free maps I made, showing the locations of the five nearest Starbucks locations, for people who had more than four modifiers on their drinks.

"I'm sorry love, but I don't know what you mean by 'extra-tepid' and I don't want to learn. Here, these people can probably help you."
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#22 Ntwiles  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 11:20 AM

Lol, I actually thought everyone would know right off the bat where I work.I thought it was pretty much public knowledge by now that Radioshack stock is in the toilet.

I'm thinking of applying to that MicroCenter in Sharonville, Dep.

This post has been edited by Ntwiles: 14 July 2014 - 11:37 AM

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#23 astonecipher  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 11:35 AM

There is shitty customer service everywhere. While this is anecdote is not customer service it sort of applies.

I get off of work and need to replace my headphones. My cousin, who is tatted up and I dressed in business formal go to Best Buy. I start looking at the Bose noise canceling headphones and my cousin is right next to me. Three different (ass)ociates come up to us in 5 minutes, not to see if I have questions as they are focused on my cousin. The last one is a manager that responds to a security call over the radio, (I know several cops/ security and how the radio calls work to not arouse suspicion). I end up showing my ass over the apparent harassment and explain that I was ready to plop down $300 on a pair of headphones that I wanted. Now, I will get them else where because they figure my cousin is likely a thief or I am.

Same kind of incident happens to a cousin in-law. In his bum stage, he walks into a store and has an actual officer escort him off the property because he made store employees nervous. Same guy, $200K a year as an automotive systems engineer literally could buy a house in cash. I doubt he was looking for something that would fit in his pocket.

Another, I was working at a car dealership and this new guy is being trained. Guy with shabby clothes comes on the lot and one of the senior sales guys tells the new one to tryout his sales speech on the guy. "He obviously can't buy anything, but it is good practice." An hour later the new guy sold 4 brand new Chevy Tahoes and a ZR1 Corvette through wire transfer. The "bum" was a local millionaire that needed vehicles for his VP's, and wife, and wanted to see how he would be treated.

But, boils down to looks can be deceiving.
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#24 depricated  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 11:49 AM

View PostNtwiles, on 14 July 2014 - 12:20 PM, said:

Lol, I actually thought everyone would know right off the bat where I work.I thought it was pretty much public knowledge by now that Radioshack stock is in the toilet.

I'm thinking of applying to that MicroCenter in Sharonville, Dep.

haha all I know is you live near me :D

If you're doing retail I can help you find something more IT. Tech support, testing, I can get your resume to hiring managers.
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#25 depricated  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 11:55 AM

View Postastonecipher, on 14 July 2014 - 12:35 PM, said:

There is shitty customer service everywhere. While this is anecdote is not customer service it sort of applies.

I've sent multiple emails to Microcenter giving them the opportunity to win back my patronage. They have very detailed documentation of exactly what happened, and have refused to apologize or even acknowledge fault. Essentially one of their managers called me an idiot, liar, and thief all in one go. I went to corporate and they defended him, so fuck em. I got my money back and haven't spent more than $50 there in the past 6 years now. But I have $2800 in video cards I bought off Newegg instead of there haha.
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#26 NeoTifa  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 03:36 PM

View Postjon.kiparsky, on 14 July 2014 - 01:28 AM, said:

Are you sure? The clientele at MicroCenter often smells like they're at least part goat.


Can confirm. Source: I shop there contribute.

I go to calibrate the thermostats in this office area with 3 different middle aged ladies in varying stages of menopause. I could already tell this was gonna be good.

lady 1: "Can you do something over here? I'm freezing. It's always like 60 deg over here."
me: "Ma'am, youre sitting under the diffuser. The thermostat above your desk says it's 72. Try taping a piece of paper up to divert the air flow."
lady 2: "I'm always burning up, why?"
me: "You're sitting next to the window? [and fat lol]"
lady 2: "Turn the air up."
me: "I can't, it's locked out at the server."
Lady 1: "But you're the temperature lady, do it."
me: "*sighs and pushes disabled button to shut then up and walk away.*"
lady 2: "Now it's too cold, turn it back down."

ffffffffffffuuuuuuuuuuuuuuuuuuuuuuuu I literally did nothing.
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#27 astonecipher  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 03:43 PM

That's just comical!
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#28 Martyr2  Icon User is online

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Re: Funny Customer Stories

Posted 14 July 2014 - 04:31 PM

I was once part of a tech support center for an ISP in the states (even though I was in Canada at the time). They were just starting up a new calling region in California... some small city. After about a month I received a few good calls. One person was claiming to have trouble using their pedal. I was like "Pedal ma'am?" and she said "Yeah, the one with three buttons on it". "Ma'am, that is a mouse, you are suppose to push it around with your hand and click the buttons with your fingers".

Wowies!

Anyways, like I said this was a small city in California but the job sucked and the people running the department were having issues with everything from internet connections to dropping off in the queue etc. Well one day the boss came in and said "Ok guys, starting next week we are going to be taking Los Angeles and San Diego calls". "I was like fuck no!" and ended up quitting like the next day. I had run into crazies from that small city, but I knew for sure LA was going to have some real doozies and I was having none of that!

I swore since that day I would never take another tech support job for the rest of my life.
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#29 depricated  Icon User is offline

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Re: Funny Customer Stories

Posted 14 July 2014 - 11:45 PM

View PostNeoTifa, on 14 July 2014 - 04:36 PM, said:

ffffffffffffuuuuuuuuuuuuuuuuuuuuuuuu I literally did nothing.

Give them a placebo thermostat. Don't connect it to anything, and let them know you're going out on a limb to do them a huge favor. They'll praise you, feel special, and not bother you about it again.
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#30 jon.kiparsky  Icon User is offline

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Re: Funny Customer Stories

Posted 15 July 2014 - 12:02 AM

View PostMartyr2, on 14 July 2014 - 06:31 PM, said:

I was once part of a tech support center for an ISP in the states (even though I was in Canada at the time). They were just starting up a new calling region in California... some small city. After about a month I received a few good calls. One person was claiming to have trouble using their pedal. I was like "Pedal ma'am?" and she said "Yeah, the one with three buttons on it". "Ma'am, that is a mouse, you are suppose to push it around with your hand and click the buttons with your fingers".



I don't see what the problem is. Whenever I see one of those things, my instinct is to step on it.

(but I'm convinced that Douglas Englebart was secretly in league with the chiropractors.... how much did they pay him to introduce that torture device?)
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