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#1 aidenkael  Icon User is offline

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HubSpot CRM. Anyone used this?

Posted 28 January 2016 - 04:00 PM

My business has grown to the point that I am looking into a CRM system to keep track of my sales and prospects. I have been seeing a lot of ads for HubSpot, and I like that they are free. Has anyone used them? Or do you have a better CRM that you love?
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#2 Atli  Icon User is offline

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Re: HubSpot CRM. Anyone used this?

Posted 28 January 2016 - 04:52 PM

From their website, it kind of looks like they made a free, ad-hoc CRM on top of their other products, to attract customers for their paid marketing tools. Doesn't fill one with confidence. However, since it's free, doesn't hurt to do a trial run.

I've dealt a lot with (custom) CRM solutions for a while now, and based on my experience, I'd advice any new business to go with a well established system instead of trying to save by going with a lesser known system. I've seen businesses end up in real trouble because of poor CRM systems.

If I were to choose a CRM system now for a small business, I'd probably look at SugarCRM. For anything larger, I'd seriously consider Salesforce. It's pretty expensive, but it's #1 for a reason. (Look out for "hidden" fees in Salesforce; that's where it's real cost is, not the advertised user/month prices.)
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#3 aidenkael  Icon User is offline

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Re: HubSpot CRM. Anyone used this?

Posted 28 January 2016 - 07:17 PM

View PostAtli, on 28 January 2016 - 06:52 PM, said:

From their website, it kind of looks like they made a free, ad-hoc CRM on top of their other products, to attract customers for their paid marketing tools. Doesn't fill one with confidence. However, since it's free, doesn't hurt to do a trial run.

I've dealt a lot with (custom) CRM solutions for a while now, and based on my experience, I'd advice any new business to go with a well established system instead of trying to save by going with a lesser known system. I've seen businesses end up in real trouble because of poor CRM systems.

If I were to choose a CRM system now for a small business, I'd probably look at SugarCRM. For anything larger, I'd seriously consider Salesforce. It's pretty expensive, but it's #1 for a reason. (Look out for "hidden" fees in Salesforce; that's where it's real cost is, not the advertised user/month prices.)


I'll have to look into SugarCRM! Thanks!
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