[B-Boy209]

sorry if i posted this in the wrong place...im pretty sure i put it in the right place...well i need help with something...my friends computer wont start...its start but then it ask for a password...it says enter password or press control and enter to skip password...but when you do so it does nothing my friend says theres no password...and its been like that for like 3 months....also the screen shows up right after it loads it turns black and does that...can anyone help me and give me any ideas on how to fix it or what to do to fix it...oh by the way its a dell...thats what i know about it....
thanks...

[jjhaag]

Moved to Computer Support.

[B-Boy209]

sorry i put in wrong place hadnt seen computer support...

[jjhaag]

no worries. you'll hopefully get some more useful traffic here.

[t01dev]

Hi,

Ok, two scenarios come in play:
-There's a virus at play. Likely, but not productive...
- Someone has set a password, that amounts to a sick but likely joke.

Tips. Is there someone else with access to the PC? What OS are you running? Likely this seems Linux. If so, you're in trouble...
How does Linux boot up? First in text mode (dos mode to the windows users) and then it "clicks" over to graphical mode, that would explain the black" screen...

If it is Linux, and you've got the root password (all lower caps) then you're OK, log in, and kick any unnedded accounts off the system///

Luck!

T01dev

[no2pencil]

If it's Windows, what version of Windows is it? Does the user have admin rights?

If it's Linux, try hitting cntl + Alt + Backspace, that should take it out of Xwindows & back to a command prompt.

[ferrari12508]

Well i it is a windows account, you can start it in safe mode and just log on as the admin, not the account he has, there should be an account named admin premade. On this account, go to run in the start menu and type in control userpasswords2 and just reset the password of the account he wants access to from there. If that doesnt work, try to get a live CD and turn on the computer. Run a virus scan while on the live CD and it will check windows. This can fix a lot of things. You can even access your files on the hard drive and put them onto a DVD or an external harddrive.

[Tom9729]

Edit: Hmmm, forum won't let me post in other places but I can post here...

(Sorry mods, there's no "Delete" button)

This post has been edited by Tom9729: 11 January 2008 - 06:25 PM

[B-Boy209]

ferrari12508, on 11 Jan, 2008 - 05:48 PM, said:

Well i it is a windows account, you can start it in safe mode and just log on as the admin, not the account he has, there should be an account named admin premade. On this account, go to run in the start menu and type in control userpasswords2 and just reset the password of the account he wants access to from there. If that doesnt work, try to get a live CD and turn on the computer. Run a virus scan while on the live CD and it will check windows. This can fix a lot of things. You can even access your files on the hard drive and put them onto a DVD or an external harddrive.

how can i or where do i get a live CD???

[ferrari12508]

Well you could get a copy of ubuntu and just pop the disc into the CD drive, go to BIOS. while there, look for something that says boot menu or boot from and select the CD drive. I am not a master with Live CDs, so if anyone has any further instructions about easier ways to make a live CD, please feel free to inject your opinion.

[B-Boy209]

ferrari12508, on 12 Jan, 2008 - 09:19 PM, said:

Well you could get a copy of ubuntu and just pop the disc into the CD drive, go to BIOS. while there, look for something that says boot menu or boot from and select the CD drive. I am not a master with Live CDs, so if anyone has any further instructions about easier ways to make a live CD, please feel free to inject your opinion.

got the cd but how do i run a virus scan and all that..i put the cd in and boot the computer off the cd and that worked but also it says that the main drive is uninstalled and then it also say ecc disabled...im using the ubuntu 32-bit for it its the one that would run on it...then i put virus scan and did test nothin much...

[Jayman]

Sounds like it could be the password that is set from in the BIOS. You would have to contact the BIOS manufacturer to get information on how to reset the password, if that is the problem.

[Tom9729]

Why don't you call Dell?

[B-Boy209]

yeah i fixed that already...i put in the linux cd and ran a virus scan and then it worked but all the drivers got uninstalled for some reason so i installed all the drivers and fixed everything... the live cd was a good idea...thanks...