2 Replies - 690 Views - Last Post: 13 August 2008 - 04:20 AM

#1 Damage  Icon User is online

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Systems Support Specialist

Posted 13 August 2008 - 12:53 AM

Hey, I'm kinda hoping for advice from some of the senior guys here. I'm going for a job interview for a Systems Support Specialist position in two days and I was just wondering if there was anything important that they would be looking for in someone for that role? i know it's pretty far down the food chain but figured any bit of extra preperation always helps

This post has been edited by Damage: 13 August 2008 - 12:54 AM

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#2 DeCompile  Icon User is offline

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Re: Systems Support Specialist

Posted 13 August 2008 - 03:38 AM

Is this position hardware or software biased?

If it's hardware, then you should really know your hardware. A basic test of showing a candidate some pictures of hardware and getting them to write what they believe them to be is a core test of a candidates knowledge.

Personally, I'm all hardware and Operating Systems. Programming is a hobby to me.

When I have to interview new staff. They should at least know:

The difference between PCI, PCIx and PCIe 4, 8, and 16x.
The difference between DDR, DDR2 and DDR3 both ECC and Non ECC.
How to identify networking cables: Cat5e, Cat6, Multi mode fiber, single mode fiber and their respective connectors.

If you give more information regarding the position. That would be a little more helpful.
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#3 Damage  Icon User is online

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Re: Systems Support Specialist

Posted 13 August 2008 - 04:20 AM

The Systems Support Specialist is primarily responsible for third level applications and systems support, administration, monitoring and maintenance. This extends to include the identification, resolution and escalation of production issues, and ensuring the on-going efficient and effective operation of supported systems.

Systems Support Specialists are expected to understand various system's architecture, technologies, behaviour and dependencies in order to troubleshoot problems, and design and deploy solutions.

Systems Support Specialists may also be requested to assist the Analyst Programmers in the analysis, design, planning, implementation and delivery of project engagements, and upgrades to HIQ supported systems.

The Systems Support Specialist role has a primary focus of, but not limited to, the following key deliverables:

3rd level production support which will require periodic on-call (remote) support.
System configuration changes.
Assignment to project teams involving systems development activities.
Patching and Installation.
Provide technical leadership to the Systems Analysts team.
Additional tasks as required.

The role reports directly to the Applications Team Leader and is positioned within the Analyst Programmers team.

A Systems Support Specialist is expected to demonstrate a passion for customer service, a high level of attention to detail and a good level of technical knowledge


Sorry :P

I realise that this is fairly straightforward but was just thinking in terms of any hints or anything

This post has been edited by Damage: 13 August 2008 - 04:23 AM

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