A customer brings in a computer for a simple, simple request. He purchased Norton Internet Security 2012, it didn't install correctly, & he would like it removed. After taking the customers information, logging it into the system, & creating a ticket, I connect his machine & fire it up. It immediately throws a BSOD, again in safe...

Along my adventures of cleaning up virus infected machines, I often times run into an issue that makes the customer very very angry with me. The issue being that I said the turnaround time is usually...

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