Charged when I shouldn't be...

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2 Replies - 398 Views - Last Post: 05 August 2009 - 06:59 AM

#1 RudiVisser   User is offline

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Charged when I shouldn't be...

Posted 05 August 2009 - 05:27 AM

Hi

I initially signed up for DIC++ Monthly, then upgraded to Annually. I assumed of course that the monthly subscription would be cancelled, and that the annual subscription would be.... annual.

Today I get these emails:

Quote

Hello!

This email has been sent from: Dream.In.Code as confirmation of your subscription purchase.

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Package Purchased: DIC++ - Monthly
Package Expires: A minute ago


Quote

Hello!

This email has been sent from: Dream.In.Code as confirmation of your subscription purchase.

----------------------------------
Package Purchased: DIC++ - Annually
Package Expires: A minute ago


and of course, another $17 was taken from my Paypal account... Can anyone resolve this please?? I don't want to cancel the subscriptions in Paypal unless I screw something up, but surely DIC++ Annually should be Annual?

This post has been edited by MageUK: 05 August 2009 - 05:27 AM


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Replies To: Charged when I shouldn't be...

#2 firebolt   User is offline

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Re: Charged when I shouldn't be...

Posted 05 August 2009 - 06:22 AM

You need to PM Skyhawk about it.
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#3 skyhawk133   User is offline

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Re: Charged when I shouldn't be...

Posted 05 August 2009 - 06:59 AM

Go ahead and cancel the subscription. Send me the transaction ID in a PM, and I'll refund you the amount. Then force your DIC++ on the back end.
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