How do I remove the hacker?

There is a hacker in Open Office; how to remove?

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12 Replies - 2309 Views - Last Post: 16 March 2011 - 08:43 PM

#1 as400macro   User is offline

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How do I remove the hacker?

Posted 08 January 2011 - 10:51 PM

Hi, I rebooted and uploaded programs one by one. Open office was the corrupt file. Even after Open Office is removed, the hacker remains as a program that auto enables it permissions to desktop items in Windows Vista. To have a stable browser, I cannot use desktop icons for browsers.

I cannot delete the desktop .INK files that the hacking program uses as desktop icons.

What can I do? Once infected, some programs don't recognize the infection. Windows Defender does not notice it. Symantec does not notice it. It is a pretty darn good hack; but, I would like to remove the hacker without rebooting.

Jesse.

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Replies To: How do I remove the hacker?

#2 no2pencil   User is offline

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Re: How do I remove the hacker?

Posted 08 January 2011 - 10:56 PM

** Topic moved to Computer Support & Operating Systems **

Can you provide more information than the hacker, I'm not familiar with what you are describing.

If that's all it's labeled, please provide screen shots.

I would use msconfig to check for un-recognized items in the Windows startup. Check services or startup programs.

If it's in the registry, then you are going to need to reboot once it's removed. That's part of the pain that comes with administrating a Windows system.
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#3 tlhIn`toq   User is offline

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Re: How do I remove the hacker?

Posted 09 January 2011 - 08:31 AM

*
POPULAR

I think we have a language barrier going on.

Quote

Hi, I rebooted and uploaded programs one by one.

Probably means reformated and reinstalled programs one by one.
The hacker probably means virus.

Stop installing from infected installers!
Stop downloading cracked/hacked installers! If you didn't buy it from the vendor don't install it.

  • Format your hard drive.
  • Reinstall Windows from a DVD
  • Install your antivirus from a cd/dvd
  • Do the 20 rounds of on-line updates so Windows and your antivirus program are up to date.
  • Scan every installer you have before running it.

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#4 -shadow-   User is offline

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Re: How do I remove the hacker?

Posted 09 January 2011 - 10:12 AM

You might want to flash your firmware too... just in case.

This post has been edited by no2pencil: 09 January 2011 - 01:33 PM
Reason for edit:: Removed Quote

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#5 no2pencil   User is offline

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Re: How do I remove the hacker?

Posted 09 January 2011 - 01:34 PM

Just in case? If you can't give a reason, then I wouldn't suggest doing it.

Also, please don't quote the entire previous post.
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#6 calvinthedestroyer   User is offline

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Re: How do I remove the hacker?

Posted 11 January 2011 - 09:18 PM

View Post-shadow-, on 09 January 2011 - 09:12 AM, said:

You might want to flash your firmware too... just in case.

Do not play around with the firmware! If its not infected leave it be. It would be next to impossible to re-write the BIOS if it gets erased or corrupted.

You do not need to Reformat your hard drive, just remove the drive, install the infected drive on another machine as a usb drive and then scan and clean it.

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If your car has a flat tire you don't take the entire car apart and then rebuild it nut for nut

This post has been edited by calvinthedestroyer: 11 January 2011 - 09:20 PM

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#7 as400macro   User is offline

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Re: How do I remove the hacker?

Posted 16 January 2011 - 08:45 PM

This is the image of the "INTERACTIVE" item that cannot be deleted. It just creates another instance of itself. It only happens to any desktop items created from a new installation after Open Office was installed. It does not happen to any desktop items added by creating the desktop item myself from the start menu.

Attached Image

This post has been edited by as400macro: 16 January 2011 - 08:47 PM

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#8 Sethro117   User is offline

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Re: How do I remove the hacker?

Posted 17 January 2011 - 12:45 PM

The interactive account is used to provide access to shared resources/programs. So it'd be for one computer, multiple user accounts or perhaps a network resource.

Unless youre having erratic behavior I doubt you have a virus.
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#9 as400macro   User is offline

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Re: How do I remove the hacker?

Posted 22 January 2011 - 03:26 PM

Seth,

why does it only happen when Open Office is installed and never goes away if I uninstall open office?

All computers use one router and one printer. But, INTERACTIVE only happens to any desktop icons created from programs installed after Open Office is installed and not prior to Open Office being installed.


View PostSethro117, on 17 January 2011 - 12:45 PM, said:

The interactive account is used to provide access to shared resources/programs. So it'd be for one computer, multiple user accounts or perhaps a network resource.

Unless youre having erratic behavior I doubt you have a virus.

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#10 calvinthedestroyer   User is offline

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Re: How do I remove the hacker?

Posted 23 January 2011 - 05:21 AM

as400 macro, I think I found something that might help:

Quote

1) Try right clicking the shortcut>properties>security tab>edit>choose the
user profile you want or add users>check all the
boxes>apply>close>reopen>close.

2) If the above does not help you, restart and F8 to Safe Mode>right click
start>open "explorer all users">find file and delete.


Here is a direct link to where I found that:
Vista - desktop shortcuts won't delete

Where did you get your copy of Open Office? That copy might be infected with Malware:
interactive.exe
Do you have any spyware or malware removal tools?
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#11 josiahmahar   User is offline

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Re: How do I remove the hacker?

Posted 23 January 2011 - 01:53 PM

if your installing open office install it from the official site maybe??? i have open office and it has never given me any grief anyway startup your computer in safe mode and delete the infected files if it is a regenerating virus this is the only way i know how to remove it (you have to love family members searching "free" anything on google and downloading it without checking it out first)
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#12 Sethro117   User is offline

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Re: How do I remove the hacker?

Posted 25 January 2011 - 05:38 PM

Are you getting erratic behavior or anything or just curious why the Interactive user is there? The INTERACTIVE user is like when you install a program and it asks you if you want install for only you or everyone on this PC. OpenOffice configures DCOM/COM and might not undo the settings when uninstalled.

I still don't believe you have a virus as if you look on any OpenOffice Forum or look up the INTERACTIVE user it explains it in more detail. If by some chance you do have the interactive.exe running which calvinthedestroyer suggested then yes you probably have one. From what I'm seeing though by the information you've provided, it's a normal process and the applications installed after OpenOffice whether its still installed or not is still installing for ALL users on the PC due to settings OppenOffice may not have undone.
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#13 as400macro   User is offline

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Re: How do I remove the hacker?

Posted 16 March 2011 - 08:43 PM

I fixed the problem by restoring factory settings. It is the only was I was able to install all updates and then upgrade to a newer version of windows.

View PostSethro117, on 25 January 2011 - 06:38 PM, said:

Are you getting erratic behavior or anything or just curious why the Interactive user is there? The INTERACTIVE user is like when you install a program and it asks you if you want install for only you or everyone on this PC. OpenOffice configures DCOM/COM and might not undo the settings when uninstalled.

I still don't believe you have a virus as if you look on any OpenOffice Forum or look up the INTERACTIVE user it explains it in more detail. If by some chance you do have the interactive.exe running which calvinthedestroyer suggested then yes you probably have one. From what I'm seeing though by the information you've provided, it's a normal process and the applications installed after OpenOffice whether its still installed or not is still installing for ALL users on the PC due to settings OppenOffice may not have undone.

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