[alapee]

Duckington, on 12 May 2014 - 10:06 AM, said:

Currently pulling my hair out over a supposed bug which I don't think even exists.

For a while now I've had reports coming in from various users that data they have saved has "disappeared".

Firstly, there is no code in the system that ever deletes the data from the database.

Secondly, if I compare the highest ID number in the table to the COUNT() of records in the table, they always match, so nothing has been deleted.

Thirdly, when I've checked backups taken BEFORE dates when I've been assured the data was still there, it isn't there.

And lastly every database action is logged to a log table, and there is nothing in there for the people/dates they tell me about.



It's been going on for months now. I can't just come out and say the users are lying or stupid, but I just can't see what else it could be...

What about how the data is being displayed to the user?

[depricated]

Right, I guess the first question would be is the data actually missing. Can you verify that the data they're expecting isn't in the database. If it is in the DB, it's more likely a business logic or GUI error.

[Duckington]

The data is defintely not in the database, nor has it ever been according to the various logs, backups, etc...

If there is a bug then it's at the point at which the data is being saved, however on several occasions I've been told that they have checked after saving it and the data defintely had saved, but then when I check the backups and logs, it's nowhere to be found.

[Bort]

Sounds like someone forgot to change the 'Copy to output directory' option in Visual Studio.

It looks like it saved, but it didn't really.

Of course, this isn't exactly helpful.

[BenignDesign]

I'm staring at a chunk of relatively simple code trying to figure out why my if-else statements aren't yielding the desired result. Grr...

[jon.kiparsky]

Try doing them the other way around.

[BenignDesign]

Blergh. Think I'm gonna have to open a help thread for this one.

[Martyr2]

What am I working on today? Helping people to use their brains for a mere 2 seconds. It is challenging!

Them: "Martyr Martyr, I am trying to submit an image and it is erroring out telling me that my image is not the 120 x 40 size!"
Me: "Oh really? What size is the image?"
Them: "120 x 40"
Me: "Ok, let me see the image you are trying to upload."
Them: ... send image with a name that includes 120x40 in it...
Me: Opens it in a graphics program to see that the image is 500 x 167
Me: "Are you sure this is the image you are trying?"
Them: Yes
Me (thinking): "Did you even take a look at the file because how is 500 x 167 even close to 120 x 40?"


Sad thing is, this conversation is shortened. There was two other people who looked at this before it got to me. None even bothered to open the graphic to see it was the wrong size.

Oh yeah, did I mention I am hired as a programmer? Why am I even bothered with this?

That is what I am working on today. Yay me!

[no2pencil]

PTR, Mail, & Reverse Proxy!

[macosxnerd101]

I have my Modern Algebra exam bright and early tomorrow at 7:45 AM, followed by my Incentives exam at 10:05. I may or may not be heading home tomorrow depending on how my Neuroeconomics paper is looking.

[depricated]

Martyr, I'm so sorry. I'm so glad not to be help desk, I don't know what I would do if someone called me like "I can't computer the image over the website because you refreshed the microsoft!"

I...I think I'd break down and cry, possibly shoot myself.

[alapee]

Been Helpdesk, Technically Still am.


Working getting my next classes enrolled because my previous college never sent my transcripts, so now I might getting to class late.

[macosxnerd101]

First grade is in! I'm so relieved to have gotten a B in Real Analysis this semester, and now to be done with this sequence for good.

[depricated]

Damn dude, I think I was still figuring out basic math in first grade.


jk awesome and grats!

[macosxnerd101]

Thanks, depricated!

And I imagine this must be you then: