[O'Niel]

Hi

Yesterday night my internet was down. I tried to restart the router and modem (it's a modem-in-router-device) but that yet ain't working.
I guess it was a problem with the modem. Because, I was still able to connect to some device (I had a four bar connection, but also that yellow warning-sign); but just not to make an internet-connection.

A router is just the device making sure you can have a network of multiple devices, the modem delivers the actual connection. So, it must be a problem with the modem, right?
Could I be sure about this, if I did something like 'netview' and see if other devices show up, because netview should be working if the router is working, right?

Besides that, what I found very strange, is that when I tried to ping Google (to check if there was no internet connection) it actually gave a reply; but it didn't gave the IP of google.com but the IP of my router. This was with every websites I pinged.
Why would it return the IP of the router instead of saying "can't find host: google.com"?

And for in future cases,
how can I know sure it's a problem with my modem, router, or a problem at my ISP's end?
How should you troubleshoot your modem or router? Besides only trying to turn it off/on.

Thanks!

This post has been edited by O'Niel: 01 July 2016 - 06:07 AM

[modi123_1]

Have you contacted your ISP?

[O'Niel]

No.
But I don't think that's needed because I'm not blaming them or something related.
I'm just asking the theory of why I'd get the IP of my router instead of Google. Why this is.
And how I can tell when I got a problem with modem or router, and how to troubleshoot.

I don't think the service-caller is going to explain me all this.

[modi123_1]

Dude.. it's their job to know what's up in the connection point of their service to your house. If they've been around longer than a year they certainly have heard 99.7% of all issues and can offer some quick diagnosis.. Like trying to ping the modem, reset connection information on their end, or what not. I would recommend starting there.