5 Replies - 440 Views - Last Post: 02 January 2019 - 07:51 AM

#1 mercy_angel   User is offline

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best free client-server chat

Posted 01 January 2019 - 12:43 PM

what do you propose or what is the best practice for chat in companies?
I heard about rocket chat, but just want to see if anyone using it in real world, or what are your expriences with it.

I have about 300pcs and want to have a chat client to communicate with administrators. Like help desk thing.

Clients are linux ubuntu based, and admins are windows based.
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#2 modi123_1   User is online

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Re: best free client-server chat

Posted 01 January 2019 - 12:50 PM

We use Skype for Business/Lync company wide, but MS Teams for .. ah.. well. The team.

Though both of those are probably not what you are looking for. Neeeeeeeeever mind.
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#3 mercy_angel   User is offline

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Re: best free client-server chat

Posted 01 January 2019 - 12:53 PM

Yeah, we also for HQ users.
But now we are in pursuit for some free solution and quick thing chat for around 300 locations. Skype is a somehow pain for us.
I heard about rocket chat, but I am not aware of possibilites of it.

idea is to allow users to send us a pictures,text for a problem they have. Help Desk center will answer on that messages, answer and so on
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#4 modi123_1   User is online

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Re: best free client-server chat

Posted 01 January 2019 - 01:06 PM

Wait.. so you need some sort of help desk incident management? 'Chat' is most definitely the wrong too for that.

Example?
https://www.webhelpd...gement-software
https://www.zendesk....ement-software/


'help desk incident softare open source' lead me to this:
https://blog.capterr...software-tools/
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#5 mercy_angel   User is offline

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Re: best free client-server chat

Posted 01 January 2019 - 01:18 PM

View Postmodi123_1, on 01 January 2019 - 08:06 PM, said:

Wait.. so you need some sort of help desk incident management? 'Chat' is most definitely the wrong too for that.

Example?
https://www.webhelpd...gement-software
https://www.zendesk....ement-software/


'help desk incident softare open source' lead me to this:
https://blog.capterr...software-tools/


We have a incident software,currently we are adding a chat into our software which is web based, but for time being we wantt to have a chat with our stores so thats a reason I wrote for
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#6 no2pencil   User is offline

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Re: best free client-server chat

Posted 02 January 2019 - 07:51 AM

Slack is the latest/greatest chat client, & it's also web-based, which means that it transcends the OS boundary.
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