2 Replies - 1056 Views - Last Post: 30 March 2008 - 12:08 PM

#1 bstonehill   User is offline

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New Office 2007 installation crashes on launch

Posted 28 March 2008 - 07:20 AM

I was running MS Office 2007 on Vista Business with no problems. That system crashed a few days ago and I setup a brand new system also running Vista Business. I installed Office 2007 on it and had a problem where it came up with a configuring outlook mesage over and over one right after the other several times. I uninstalled (EVERYTHING) and then re-installed a fresh Office XP. I still got those messages but it at least let me get into it. After the first reboot however I keep getting this stopped working message everytime I launch it and it just closes.

It does launch in safe mode but still tries to run config again.
I haven't installed anything new since the office installation, I've shutdown all processes I feel comfortable won't crash the system and stopped all services I could as well.

Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: 80000003
Exception Offset: 00042ea8
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

Please Help! Thanks!

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Replies To: New Office 2007 installation crashes on launch

#2 ferrari12508   User is offline

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Re: New Office 2007 installation crashes on launch

Posted 28 March 2008 - 12:19 PM

Is it a cracked DVD thus leading to missing files or is it a genuine DVD?
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#3 lockdown   User is offline

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Re: New Office 2007 installation crashes on launch

Posted 30 March 2008 - 12:08 PM

It sounds like you got a bad install (More then likely you downloaded from a torrent? ).

If that is the case you probably got a bugged version were someone went in a put a viruses or bug into the install. Suggest you reinstall your OS again, get another copy of office 07 and reinstall office. Thats really all you can do because if the office install is bugged and not legit nothings going to help expect replacing all the install files.
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